Frequently Asked Questions (FAQ)
Frequently Asked Questions
1. Where do you ship to?
We ship worldwide! We currently deliver to the United States, United Kingdom, Australia, and many other countries. Free shipping is available on orders over $50.
2. How long does delivery take?
Standard shipping takes 7–15 business days depending on your location. Express shipping options may be available at checkout. You will receive a tracking number once your order is dispatched.
3. What is your return policy?
We offer a 30-day hassle-free return policy. If you are not satisfied with your purchase, simply contact us at zentrozoneonline@gmail.com within 30 days of receiving your order and we will arrange a return or exchange.
4. Are your beauty devices safe to use?
Yes! All ZentroZone products are clinically tested and made with premium, skin-safe materials. Each device comes with a user guide. We recommend reading the instructions before first use.
5. How do I track my order?
Once your order is shipped, you will receive a confirmation email with your tracking number. You can use this to track your package directly on the carrier's website.
6. Can I cancel or change my order?
Orders can be cancelled or modified within 24 hours of placing them. Please contact us immediately at zentrozoneonline@gmail.com if you need to make any changes.
7. Do your products come with a warranty?
Yes! All ZentroZone beauty devices come with a 6-month warranty against manufacturing defects. If you experience any issues, contact our support team and we will make it right.