Shipping Policy
Shipping Policy
At ZentroZone, we work hard to get your order to you as quickly and safely as possible. Please read our shipping policy carefully before placing your order.
📦 Order Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
🚚 Shipping Times
| Destination | Standard Shipping | Express Shipping |
|---|---|---|
| United States | 7–15 business days | 3–7 business days |
| United Kingdom | 7–15 business days | 3–7 business days |
| Australia | 10–18 business days | 5–10 business days |
| Canada | 10–18 business days | 5–10 business days |
| Europe | 7–15 business days | 3–7 business days |
| Rest of World | 10–20 business days | 7–14 business days |
*Shipping times are estimates and may vary due to customs, holidays, or carrier delays.
💰 Shipping Costs
- Free Standard Shipping on orders over $50
- Standard Shipping: $4.99–$9.99 (based on location)
- Express Shipping: $14.99–$24.99 (based on location)
🔍 Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package in real time through our carrier's website.
Please allow 24–48 hours for tracking information to update after you receive your shipping confirmation.
🌍 International Shipping & Customs
We ship worldwide! Please note:
- International orders may be subject to customs duties and taxes imposed by your country
- These charges are the responsibility of the customer
- We are not responsible for delays caused by customs clearance
- Please check your country's import regulations before ordering
⚠️ Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us and we will investigate with the carrier. If confirmed lost, we will send a replacement or issue a full refund.
📧 Questions?
If you have any questions about shipping, please contact our support team or visit our FAQ page.